The short version: we only collect what we need to help you, we keep it safe, and we never sell it. The details are below.
01Who we are
RYTE (ABN 47 114 943 264) is a web design and digital marketing agency based in Melbourne. This policy explains what personal information we collect, how we use it and how we keep it safe, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
02What we collect
- When you contact us: your name, email, phone number (if you give it), business name and details about your project or estimate.
- When you become a client: billing and contact details, plus the content you send us for your website.
- When you pay by card: payments are processed by Stripe. We never see or store your full card number.
- When you browse our site: basic usage details — pages visited, device type and approximate location — through cookies and Google Analytics.
03Why we use it
- to reply to your enquiry and prepare your quote
- to build your website, run your marketing, send invoices and give support
- to improve our website and services
- to send occasional updates or offers — only if you're happy to get them
- to meet our legal obligations
We never sell your personal information. Ever.
04Who we share it with
Only trusted providers who help us run RYTE, and only what they need:
- Hosting: Amazon Web Services (AWS)
- Email and form delivery: Amazon Simple Email Service (Amazon SES)
- Website analytics: Google Analytics
- Payments: Stripe
- Advisers: our accountant or other professional advisers
We may also share information when the law requires it.
05Where it's stored
Our websites are hosted on AWS in Sydney, Australia. Some providers, such as Google and Stripe, may also process information overseas, including in the United States. We choose reputable providers and take reasonable steps to make sure they protect your information.
06Websites we host for clients
When we host a client's website, any personal information collected through it — for example, enquiries from their customers — belongs to that client. We store and process it on their behalf. Each client is responsible for their own privacy policy, and we're happy to help them set one up.
07Keeping it safe
We use secure cloud services, encryption (the SSL padlock) and limited access — only people who need your information can see it. We keep personal information only as long as we need it, then delete or de‑identify it.
08Cookies and emails
- Cookies: small files your browser stores. We use them to understand how people use our site and to make it work better. You can block or delete them in your browser settings — the site still works.
- Marketing emails: every email has an unsubscribe link, or just email us and we'll stop.
09Your choices
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Email us and we'll respond within 30 days.
10Contact
Questions about your privacy? Email hello@ryte.net.au and we'll reply within one business day.